Elements and Performance Criteria
- Identify community reporting processes and procedures for the notification of household and community repairs and maintenance requirements
- Identify community reporting processes and procedures for the notification of faults and urgent repairs and maintenance requirements
- Discuss reporting processes and procedures with supervisor, key peopleand outside agencies to ascertain the worker's roles and responsibilities in relation to established procedures
- Implement reporting processes and procedures in accordance with job role and organisation policies and procedures
- Identify repairs and maintenance requirements that are within the area of responsibility
- Identify faults and urgent repairs that are within the workers own area of responsibility or expertise
- Report problems that are outside worker's area of responsibility or expertise in accordance with organisational policies and procedures
- Make referrals to other key people or outside agencies made as appropriate and in accordance with established procedures